An eight-week project focusing on tow truck companies in the Greater Toronto Area has resulted in the recovery of 31 vehicles and more than 250 charges, according to Durham Regional Police Service (DRPS)
The Durham Regional Police Intelligence Branch, Traffic Services and several other units began Project Bondar in October of 2019. The focus of the project was to ensure compliance with legislation and also to meet with and educate tow truck providers on best practices and consumer protection laws, said a media release.
DRPS had received numerous complaints from motorists who said they were charged exorbitant fees for towing their vehicles after collisions. Other complaints included vehicles stolen from private property and storage yards charging a high fee to release previously towed vehicles.
The team executed eight Criminal Code search warrants in Brampton, Scarborough, Etobicoke, Ajax, Clarington, Pickering and Whitby.
The team recovered 31 vehicles, some of which were stolen and others were unlawfully towed. They had a value of approximately $900,000, including two luxury vehicles (Ferrari 488 and BMW M4) and eight tow trucks, two of which were burnt. The project team laid 92 Consumer Protection Act charges, 149 various Provincial Offences Act charges and 17 Criminal Code charges.
The DRPS thanked the numerous partners who assisted in the project, including the Insurance Bureau of Canada, major insurance companies, the Toronto Police Service, the O.P.P. and the Ontario Ministry of Transportation.
Protect Yourself
To protect yourself, Durham police offer the following tips:
- Know what your insurance policy covers. See if you have roadside assistance coverage and what the limits are. If you’ve been in a collision, find out how your car insurance company handles towing and how much your insurer will cover.
- Don’t let a towing operator take your vehicle until you view a Government of Ontario Towing Consumer Bill of Rights. You should be shown a towing and storage rate sheet listing towing fees, daily storage fees (if any), and all other miscellaneous charges.
- You should be given a copy of an ‘Authorization to Tow’ form that includes where your vehicle will be towed to as well as the driver’s name and contact information.
- Make sure that the company name on the tow truck matches the documentation and do not agree to a demand for a cash payment to release your vehicle without consulting your insurance company first.
- Do not give out your insurance information. Some fraudulent tow operators use this information for additional scams, like calling the victim and pretending to be their insurer or providing it to a health practitioner.
- If you suspect fraud or if the tow truck driver refuses to leave, call the police.
For more information about this project, please contact the Intelligence Branch of the DRPS at 1-888-579-1520 ext. 5800.