It seems as if something is wrong with the Personal Support Worker (PSW) agencies in Durham region.
For a few months, up into the existing day, I have had issues with the agencies. I realize that PSWs are human and have legitimate excuses, but one would wonder what is going on when they are having so much trouble getting PSWs to look after their clients.
The point is; if there weren’t clients, these agencies wouldn’t be in business. As I understand, there are a number of clients having a wide variety of health issues and physical conditions where they need the assistance from PSWs.
Therefore, I believe PSW agencies should have some type of back-up plan to cover their clients.
In my particular case, the agency will call me and tell me they have no one to cover me on my regular schedule, or the PSW that is on the schedule will call me between 4 pm and 5 pm wanting to put me to bed — and I’m not even at home at that time, especially on weekends.
Or the agency sends out schedules of times when the PSWs are supposed to be coming. For some time, they were adequate. But lately, we can’t even go by the schedule. For some reason, there seem to be issues with the scheduler in the agency not having adequate geographical coverage of the area where clients live.
PSW’s who are regular, have a connection with the client, and the service goes along smoothly. But for some reason, a regular PSW is taken off and a new PSW is assigned. In some cases, the new PSW doesn’t even show up.
There are a lot of PSWs calling in sick and/or on vacation, and in many cases not even showing up and the client is left hanging without having their care plan provided.
A few of the new PSWs are there for the paycheck and do not really understand the noble role of the job.
There is good and bad in every type of job, but there seems to be a strong indication that the agencies are struggling to have adequate and efficient staff.
Something needs to be done as there are many voiceless not getting adequate care.
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Note: The author is a PSW client and the views expressed here are solely those of the author.