Oshawa hydro customers have received a new interface MyOshawaPower, which the utility describes as intuitive, easy to use and provides customers a host of new data that was not available in the previous portal.
MyOshawaPower, powered by Silverblaze, allows customers to compare their usage against the weather, the previous month, the previous year and their neighbourhood. Customers have more control over the administration of their accounts with the ability to grant permission to others to access their account and they can set usage threshold and power outage alerts that can be delivered by email, text or phone, said an OPUC media statement.
“We are committed to improving our customers’ experience. With the launch of this new tool, we are providing our customers with useful information not previously available. Through this self service portal, customers can access their account and usage information easily and at their own convenience. Being new to Oshawa Power I am very excited to be a part of this evolution in our customer service capabilities,” states Susanna Beckstead, Vice President, Finance, Corporate and Business Services.
“Upgrading our portal was long overdue. MyOshawaPower advances the services we provide and enhances our future relationships with our customers,” says Ivano Labricciosa, President and CEO, Oshawa Power. “We’re proud that we have the ability to improve services and maintain low rates. Migrating to the new portal helps move our customer service to the next level. Customers don’t want to have to call in every time they have a question, they want to be able to have the answer available and easy to find whenever they need it, and this new portal does that,” continues Labricciosa.
To log in or register for MyOshawaPower you can visit myaccount.opuc.on.ca. The portal is available 24 hours a day.