When signing up with an online casino, you are passing along a lot of personal details. Everything from your date of birth to your full address makes its way over a secure connection to an online casino site to verify that you are who you say you are, that you are of legal age to play and are within the legal jurisdiction of the operator to access their range of gaming.
There are checks in place, like “Know Your Customer” (KYC), that verify all of this, and it is a steadfast security measure that is in place to help in the fight against fraud and money laundering. That’s why it’s important to only play at fully licensed and regulated online platforms like Gamesys sites, which are reputable and have been vetted by regulatory bodies for game fairness. Licensed operators have to follow strict rules over how they handle things like personal data and payments, offering some player protection. While inputting all of your data is one of the first things you will do at a casino site, what happens if you need to change some of that personal information along the way?
Keeping Up to Date
First of all, steps must be taken as quickly as possible to update any information on online casino sites. This not only protects your own interests, like ensuring that your card details match your address, or that your picture ID hasn’t expired, for example, because without those checks and balances in place, the casino won’t be able to fully verify who you are, leading to delays in payouts and potential fraud.
Going back to the KYC and Anti-Money Laundering (AML) checks, if the system finds something amiss with outdated information, it’s likely your account will be flagged, and potentially mistaken for fraudulent. People’s situations in life naturally alter; addresses change, names get changed through marriage and banking information isn’t always permanent. So what can you do if things need to be updated?
Making the Change
There will be slight variations depending on the operator that you are using, but the following is a general overview of what will happen. Your personal information will be stored under “My Account” or a given equivalent on a casino site. Here you will be able to check name, phone number and address details, and there will be an option to edit those details.
That basic information can probably be changed right there on the site. If you simply want to switch up your email or phone number linked to the account, that’s something of an automated process, which can be verified by a code being sent to your device or an email verification. However, if you want to change your name or address, that will be a little more involved.
Customer Support
For something like a name change, you will be directed to customer support, as there will be a special process for this that needs greater oversight. Any vital new information about you that gets changed will need to go through the full vetting process again, and the operator may send you the documents or an official link to get this done.
This will all be very reminiscent of the initial KYC process that you went through when you signed up. After identifying which piece of personal information you want to change, inform the customer support and have relevant documents ready to go (like a bank statement for address verification), because they will definitely need to see them, and these are typically uploaded through a secure upload tool or emailed to the support team.
Ultimately, the most important thing to note about this process is that there will be a delay between you updating your details and the operator verifying them. The biggest fallout from that is a potential pause on any withdrawals until everything is verified and updated.
After Submission
Once you have submitted the changes and uploaded copies of documents verifying the changes, you will just have to sit back and wait. The security team will review them, which could take up to a few days, and then, when they have fully cross-checked and vetted the new information, they will inform you, and you will be good to go.
Be Proactive
Don’t wait around to make changes. Think of it as a necessary and very important safety measure to protect yourself. It’s not something to put on the back burner for another day, so just take a proactive approach and get it done. The sooner the better, really, to avoid the account getting flagged or facing any potential delays down the line at an inconvenient time.
DISCLAIMER: The information on this site is for entertainment purposes only. Online gambling carries risks, so you should only play within your means. If you’re struggling with a gambling addiction, reach out for help from a professional at the National Gambling Helpline through this phone line: 1-626-960-3500. All gambling websites and guides on this website are 19+. Check your local laws to ensure online gambling is legal in your area. Not valid in Ontario.
Check these websites for free gambling addiction resources.
https://www.gamblersanonymous.org/ga
https://www.cprg.ca/
https://www.responsiblegambling.org/
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