The Municipality of Clarington has announced the launch of Business Concierge Service to encourge new businesses.
The service was identified in the economic development strategy as one of its early 2023 project priorities. It aims to enhance the development approvals process.
The primary function of a Business Concierge Service is to create a superior customer service experience that encourages business investment and growth when engaging with the municipality. In addition, the Concierge Service is a solutions-based service providing a dedicated staff member or ‘concierge’ to help businesses and investors navigate municipal regulations, permits, licensing, and applications, with the goal of providing a quick and frictionless experience, said a municipal report on the project.
There are numerous benefits offered to the customers of the Business Concierge Service, the primary benefit being the connection to an appointed Economic Development staff member. This dedicated team member serves as a single point of contact for the business inquiry until its resolution,it explained.
This personalized approach enables Economic Development staff to provide customized assistance tailored to the specific needs of the business owner. To further ensure customer satisfaction, offering a timely response to inquiries is critical. To address this element, a concierge will respond to initial inquiries within one business day, it added.
