Oshawa Power yesterday said in 2023, it delivered a reliability score of 99.99 per cent, with customers experiencing an average of one outage for approximately 48 minutes.
The company, which released its annual report yesterday, serves more than 63,000 customers across a 145km2 service territory.
It said 59 per cent of power outages were deemed unavoidable with crews averaging a 12 minute response time to begin the restoration process.
The utility also pointed out that more than 40 per cent of the local electricity grid has been integrated with the Fault Location, Isolation & Service Restoration (FLISR) system, improving restoration times and overall reliability, and that fleet emissions were reduced by 4 per cent through the introduction of four hybrid pickup trucks.
“This year’s report provides a deeper look at Oshawa Power’s performance in 2023 – including a statistical summary of how our local electricity grid continues to serve our community with one of Ontario’s safest and most reliable supplies of electricity,” said Daniel Arbour, President & CEO. “With the energy transition underway, customers are accelerating their pursuit of electrification through the adoption of EVs and heat pumps, increasing their reliability on electricity. We understand that we will play a critical role in keeping our community connected and enabling advancement towards a more sustainable future.”
In 2023, the utility said it remained focused on modernization through the implementation of new, digital technologies that improve grid performance, cyber security, and the customer experience.
The past year also saw the introduction of a new online customer portal that is designed to allow simpler, realtime account management and increase the accessibility of energy data for customers.
“As our city’s population, economy, and electrical demand continue to grow, we are equipping our grid to seamlessly manage the increases in capacity that come with this growth,” said Mike Weatherbee, Managing Director. “Our engineering and distribution teams continue to assess our grid through our Strategic Asset Management Plan and plan upgrades that will improve reliability and capacity for years to come.”
To view the full report, visit oshawapower.ca/annual-reports.
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