Oshawa Power yesterday announced that its monthly electricity bills are getting an updated look to match their new branding and make electricity charges easier to understand.
The bill redesign is part of Oshawa Power’s effort to simplify the customer experience and provide customers easy access to their electricity data. Designed to be easy-to-read and understand, the new bills feature all the information customers are used to seeing in a new, simpler format, said a company statement.
Bills will feature detailed usage graphs showing energy used in each Time-of-Use (TOU) pricing period, Ultra-Low Overnight (ULO) pricing period, or usage Tier depending on the customers chosen pricing plan, a clear indication of the current amount owing, a full breakdown of charges, and much more.
Updated bills will begin going out to customers across Oshawa on October 28. To help customers understand their new bill, Oshawa Power has developed an Understanding My Bill resource.
“In re-assessing our current bill design after many years in market, we realized the opportunity to simplify our bills and present our customers with a more transparent and easier to understand snapshot of their monthly electricity charges. We believe that a well-informed customer is better equipped to make decisions about their pricing plan and electricity usage that will align with their lifestyle and help manage electricity costs,” said Daniel Arbour, company President & CEO.