Durham Region has launched an online self-service portal so residents can request a service or report an issue to the region.
Beginning March 10, residents can use the portal to submit and track requests for many regional services such as waste and recycling, water and sewer, and traffic inquiries. The self-service portal is accessible 24 hours a day, seven days a week, at myDurham311.ca.
Residents can submit a request online whenever it’s convenient for them, and set up alerts to track their request. Requests are automatically sent to a customer service representative for action. If a customer needs to call the region about their request, staff will have all the information at their fingertips, said a municipal statement.
The following list outlines the requests that are now live via myDurham311.ca:
- Waste Diversion Kit Request
- Waste General Inquiries
- Waste – Request School Programs and Outreach
- Bag Tag Exemption Form Request
- Report Water Issues
- General Traffic Inquiry
- Pedestrian Safety
- Emergency Management Inquiry Submission
- Contact the Office of the CAO
During business hours, residents can call 311 for access to regional information within the geographical borders of Durham Region. People outside those borders can access information by calling one local number, 905-668-7711, or toll-free at 1-800-372-1102.
The self-service portal is part of the myDurham 311 initiative, a transformational project aimed at improving the customer experience at Durham Region.
“The new Customer Portal is part of our vision for a smart, connected and accessible Region. Along with initiatives such as our 311 phone service and smart home devices, we are leading the way with innovative service delivery, and creating the Durham of tomorrow,” said John Henry, Durham Regional Chair and Chief Executive Officer.
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