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Oshawa Power launches customer chat bot Watt

Oshawa Power has announced the launch of its newest improvement initiative, an online virtual assistant called Watt.

Oshawa Power is adapting to the desire for flexibility of the Oshawa community by integrating innovative technology into its customer services. Watt is a ChatBot housed on the Oshawa Power site and is available 24/7 to support after-hours inquiries and customers’ preferences for online connection and account management, said a statement.

Watt, the Virtual Assistant, helps users by serving up the information they need without navigating through the entire website.

Combining a virtual assistant with the MyOshawaPower customer portal enables customers to take control of their service experience. Customers determine how and when they want to interact and learn how to self-manage their accounts entirely.

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