An undisclosed police investigation along the railway tracks of GO trains yesterday resulted in cancellation and delays for passengers – and possible refunds from operator Metrolinx.
Late last week, on Friday December 15, a fatality on the tracks had impacted the running of trains. The investigation near Rouge Hill GO was conducted after a person had been struck by a VIA train.
Last evening, Lakeshore East Train announced that there was an ongoing police investigation on the tracks between Whitby GO and Oshawa GO. “Trains are operating on one track only. Delays of up to 20 minutes can be expected.”
Generally, if a train’s arrival is delayed by 15 minutes or more, GO will credit the fare paid for the train trip. GO Train Service Guarantee applies to all delayed, regularly scheduled trips, except when delays are caused by extreme weather conditions. Passengers can click on the ‘Check Trip’ link once the trip is complete to see if it qualifies for a credit. It may take up to 72 hours for the system to show the trip’s eligibility status. If your trip qualifies, request a credit.
The operator said the Union Station 17:05 – Durham College Oshawa GO 18:07 train was to end at Whitby GO because of a police investigation. “Customers can board a GO [bus] scheduled to depart Whitby GO next to the main parking lot to Durham College Oshawa GO. We apologize for the delay to your commute.”
The Durham College Oshawa GO 17:40 – Union Station 18:42 train was cancelled. Some other trains were delayed.
GO train service was restored a couple of hours later. “Thank you for your patience this afternoon,” said the operator.
Durham Police did not issue an advisory till late last night.
Get credit for GO fares hit by October 3 rail network failure