GO Transit has announced that it will credit any fares impacted by the CN Rail systems failure of October 3, which also halted GO trains, including operations on Lakeshore East.
“We promise to do our best to be on time, however, sometimes delays happen. Any fares paid that were impacted by… CN rail issues are entitled to a credit within 30 days of the delayed trip,” said an announcement.
It said the GO Train Service Guarantee applies to all delayed, regularly scheduled trips, except when delays are caused by extreme weather conditions.
Generally, if a train’s arrival is delayed by 15 minutes or more, GO will credit the fare paid for the train trip.
If you travelled on GO Transit and your trip was delayed, you can click on the ‘Check Trip’ link above once the trip is complete to see if it qualifies for a credit. It may take up to 72 hours for the system to show the trip’s eligibility status. If your trip qualifies, request a credit.
Submit your claim online within 30 days of the delayed trip.
If you used a day or group pass, visit a GO station ambassador at Union Station within 30 days of the affected trip or reach out to the Contact Centre.
If a trip qualifies for the service guarantee, you will be credited the fare paid for the eligible delayed trip. Presto card holders in their 35+ trip discount periods will receive the reduced fare paid as credit on their card.
If you paid by Presto contactless with a credit or debit card, including that card on a phone or watch, you will be credited the fare paid for the eligible delayed trip.
If you travelled with a paper ticket, day pass or group pass, you will receive a GO credit voucher.*
If you travelled with an e-ticket, you will receive an e-ticket of the same value you paid.
*Day and group pass customers will receive GO fare vouchers for one half of the pass price for a delayed trip, up to a maximum of two trips.
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