The Regional Municipality of Durham yesterday announced that its Water Billing department is ending the customer self-assessment (TeleRead) water meter reading program.
“Durham Region has moved from the customer self-assessment (TeleRead) water meter card program to full water meter readings by meter readers,” said the announcement.
It said this eliminates the need for customers to provide readings and reduced the number of estimated bills.
The decrease in estimated bills will help identify plumbing issues sooner, reducing high bills—ultimately saving customers money, improving customer service and preventing water loss, the notice said.
It did not mention if there were instances of misreadings by customers. The notice also did not mention any new costs associated with meter readers.
To learn more about water billing, and for FAQs and updates on MyDurhamWater, visit durham.ca/WaterBilling.