The Regional Municipality of Durham and Township of Scugog were recently named a recipient of the 2023 Excellence in Municipal Systems Award by the Municipal Information Systems Association (Ontario).
The awards was for the myDurham 311 and myScugogConnected Customer Relationship Management Solutions project, said a region statement.
This award recognizes the partnership between Durham Region and Township of Scugog as having successfully implemented an omnichannel experience providing customers with a consistent experience regardless of the channel they choose to communicate with the region; marking a significant achievement and setting a new standard that other municipalities may follow, it said.
“We are exceptionally proud of the success of this partnership with the Township of Scugog and are looking forward to opportunities with other municipal partners,” said John Henry, Regional Chair and Chief Executive Officer.
This partnership enabled the Township of Scugog to leverage the Region of Durham’s Microsoft Dynamics 365 platform to provide customers with the new MyScugogConnected.ca portal. This flagship partnership has strengthened the information sharing process between the local and regional municipalities and enhanced how both organizations manage their business process and enhances customer service delivery.
“We have committed to our residents to improve the customer experience and leverage technology to create convenient, online options for services and customer inquiries. MyScugogConnected harnessing 311 provides a seamless interaction for residents looking for information on any service without having to know which level of government to ask. We are pleased for this partnership with the Region of Durham. Congratulations to both project teams on this award,” said Wilma Wotten, Mayor Township of Scugog.
More awards
The Region of Durham’s Newtonville Road (Regional Road 18) Rehabilitation Project was recently awarded the Ontario Public Works Association (OPWA) 2022 Project of the Year Award in the Transportation, less than $2 million category.
The Region of Durham was also awarded the OPWA 2022 Project of the Year Award in the Structures, less than $2 million category for the Micro-home Supportive Housing Project.